CRM development company

XGC is an expert in custom CRM development. With our powerful and robust solutions, organizations can make more informed decisions about their leads, increase the efficiency of their sales and marketing initiatives, and grow their business thanks to our excellent customer relationship management.

CRM development services by XGC

Take a look at the full range of custom CRM development services provided by XGC.

Mobile CRM Solutions

Our company creates CRM systems for business development to provide sales, marketing, customer support, and other teams with a seamless experience on smartphones, tablets, and other devices. Our clients can access and manage the crucial customer information, report issues, or make real-time updates on the go.

CRM Platform Customization

We tailor our customer relationship management systems to ensure that they meet the particular business needs or are compliant with regulations of a certain domain, be it banking or insurance. Also, we can incorporate any unique functionality in a CRM, which will help you distinguish yourself from the competition.

Third-party CRM integration

We ensure seamless integration of our CRM solutions with any third-party tool or service to maximize your customer relationship management capabilities. We do custom integrations to allow your sales and marketing teams to reach customers across all channels.

CRM Consulting

XGC offers clients consulting services to help them create business strategies to improve their customer relationship management, grow sales, and increase their business’s profitability.

CRM Implementation

Our technical team can build a CRM solution for you from scratch or proceed on the basis of your documentation or design. Apart from that, we will rewrite your legacy code and provide your existing solution with the most advanced features. Thus, we will help you to move your data to the cloud if you decide to invest in a cloud computing CRM solution.

CRM Migration

XGC will transfer your customer information from a legacy system to a more advanced platform. Additionally, we will help you move your data to the cloud if you decide to invest in a cloud computing CRM solution. In both cases, you will not have to worry about the loss or corruption of your data that may negatively affect your business.

Need a custom CRM solution?

XGC will build a unique CRM platform to help you increase the efficiency of marketing activities

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Benefits of building a CRM solution with XGC

That’s why you should choose XGC as your CRM development partner.

Data security

Our company follows the latest CRM development standards and guidelines such as early testing and Privacy by Design. The latter concept means that we integrate data protection practices from the design stage right through the custom CRM development lifecycle. The aim is to minimize cybersecurity risks and lessen the vulnerability of your customer relationship management system.

Relentless support and maintenance

We never stop interacting with our customers and their software after the product release. We constantly monitor their performance to make sure that there are no downtimes and fix any bugs that may arise in the quickest time possible.

Well-established process

Since 2014 we have been building customer relationship management systems for different industries. Years of practice allowed us to develop a set of workflows to build reliable custom CRM platforms of any complexity quickly and effortlessly.

High level of engagement

Throughout the cooperation with XGC, you can expect the highest level of involvement on our part. At the start, we will help you define the key requirements, functionality, and tech stack. You can monitor our progress, participate in discussions, and offer feedback freely.

Highly qualified team

All members of our CRM development team have extensive technical knowledge and vast experience working with the latest technologies such as big data or machine learning. Such expertise allows them to build custom solutions tailored to your specific needs.

Agile approach

The adoption of the Agile approach allows our team to implement new features fast. We test and modify product parts in rapid iterations to minimize business risks, improve the project’s predictability, and increase customer satisfaction.

How we build CRM solutions

The CRM development process at XGC is based on the custom software development lifecycle. Adopting the standardized practices and workflows allows our team to deliver high-quality CRM solutions fast and thus, helps our clients reduce custom software development expenses.

01/ Discovery

A discovery session is a procedure that aims to gather as much information as possible about a potential product. It starts with exploring the subject idea and identifying the target audience’s pain points that can be addressed with the CRM solution. Then we create a list of the required features. Apart from that, our system architects uncover the potential bottlenecks and the most suitable ways to fix them. They also offer the most preferable technology stack for this type of project. We find this approach beneficial since it allows businesses to validate their idea first before investing in building a fully-fledged software product. This way, they can minimize risks associated with bespoke software development.

PRODUCT VISION

PROJECT ROADMAP

BACKLOG

DESIGN PROTOTYPE

USER FLOW

PROJECT ARCHITECTURE

02/ Design

Being aware that a good CRM system should provide companies with a clear overview of their customers, we make UI/UX designs of our digital products our top priority. After CRM goals, system requirements, and the main features are specified, our designers create wireframes. They can be seen as sketches without colors or logos that display the location of the elements on the web pages and their interconnection. Wireframes are further transformed into clickable prototypes that will be tested on real users. As soon as the client approves them, our UI/UX team starts working on the final UI design.

DESIGN ESTIMATES

UX FLOW

MOCKUPS

USER STORIES

UI DESIGN

СUSTOM THEMES AND ICONS

03/ Development

Our CRM software development company adheres to the principles of the Agile philosophy, which implies active collaboration with customers and continuous product improvement. The agile approach helps our team deliver high-quality products faster and provide our customers with predictable costs and schedules. The approach involves splitting the CRM development process into short iterations also known as sprints that usually last for two weeks. Each sprint starts with task prioritization. Then our development team proceeds to build the predefined features. As soon as a piece of functionality is completed, it is further tested by quality assurance engineers to ensure that it is working as it should and there are no bugs. When all bugs are fixed, the development team releases code to production.

04/ Release

Once all functionality is built and tested, a completed CRM solution can be released to production. It is the most important and exciting stage of the custom CRM development process when your digital product becomes accessible to end-users. Alongside product deployment, our software development team prepares the release notes. Some technical documents specify all bugs that they have fixed and list all major and minor updates.

05/ Maintenance and support

Over time, your business needs may evolve and your CRM solution will require new features to satisfy them. You can count on our CRM development team that will advance your solutions with new features per your request. Apart from that, we will fix any bugs or system glitches that may arise over time. Finally, we will take care of the modernization or re-architecting of your CRM solution if it is required.

We build CRM solutions for

XGC has vast experience in custom CRM development. It means that we know how to meet specific business needs of a particular business type, whether it is a small company or large enterprise with our custom CRM solutions.

We deliver powerful enterprise CRM software for big corporations with multiple departments and sales teams, more complex workflows, and greater customer databases. With our solutions, sales representatives can manage these databases more efficiently by segmenting their contact lists based on specific criteria such as location, age, or buying stage. Apart from that, we can automate all complex processes and workflows to increase the employees’ productivity.

The partnership with our CRM development company enables large businesses to improve collaboration across different departments and customer-facing teams. By investing in CRM development, companies will get a centralized database where all customer information will be stored. Any data will be easily accessible to any team member who may require it. For instance, i an employee can enter their details to keep other team members noted if a customer faces any issue.

By delivering CRM development services, XGC helps small and middle-sized companies grow their business. For this reason, we provide them with a single platform to manage large volumes of customers’ data and increase the efficiency of their promotional campaigns. With the help of CRM solutions, businesses can automate their daily tasks and improve the productivity of their sales and marketing teams.

Looking for a software partner to build a CRM solution from scratch?

XGC will build a robust CRM platform that will meet your specific requirements.

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CRM development tech stack

Our team uses the most advanced and proven technology stack to ensure the highest quality of our custom CRM development products. Depending on the project complexity, whether it is a simple app or a complex enterprise CRM software, we define which programming languages, frameworks, libraries, and testing tools will be best suited for this kind of project.

Back-end

PYTHON

GOLANG

Front-end

JAVASCRIPT

REACT.JS

NEXT.JS

Databases

POSTGRESQL

REDIS

ELASTICSEARCH

MONGODB

Infrastructure

AWS

GCP

DIGITAL OCEAN

XGC's industry expertise

Finance

We develop custom financial software that automates processes, enhances security, and provides real-time insights to financial institutions and investors.

Energy

Our software solutions help energy and utility companies manage their operations, monitor energy consumption, and reduce their carbon footprint.

E-commerce

Our e-commerce solutions allow businesses to offer seamless online shopping experiences, manage inventory, and track sales and customer behavior.

Manufacturing

Our manufacturing software helps companies streamline their production processes, manage their supply chain, and make data-driven decisions to optimize their operations.

Telecommunications

Our telecommunications software helps companies manage their networks, improve customer experiences, and stay ahead of the competition in a rapidly evolving industry.

Transportation and logistics

Our transportation and logistics software helps companies optimize delivery routes, track shipments, and improve supply chain efficiency.

Education

We develop software for educational institutions, providing them with tools for managing student records, delivering online courses, and tracking student progress.

Reasons to outsource CRM development

What is the best way to build a CRM system: create an in-house development team or hire a professional software development company? The second option is getting increasingly popular. Check the reasons below to determine the benefits of outsourcing CRM development services to your business.

Faster time-to-market

Any reliable software development company that outsources its services has a set of pre-defined workflows and well-established practices. Due to them, a custom CRM solution can be built and delivered on short notice. Consequently, you can get the upper hand by launching your product earlier than market rivals.

Unique solution

The partnership with a custom CRM development company will provide you with a team of skillful specialists experienced in CRM development for different domains. They will enrich your project with breakthrough ideas and unconventional approaches. As a result, you will get a unique, unparalleled solution.

Cost-effectiveness

Maintaining your in-house CRM software development team can be too expensive for your business, given how much you would have to pay for the hardware, software, furniture, and office space, let alone salaries, holidays, compensations, and sick leaves. In this regard, outsourcing will help you cut operational expenses.

Frequently asked questions

Why does an organization need a CRM?

A company needs a CRM solution to improve its relations with customers and prospects while managing sales. Collaboration with an experienced CRM development company will give you a single platform where all information about your customers – demographics, recent purchases, and previous messages coming from different channels – will be stored. The comprehensive analysis of this valuable data will allow your sales team to close more deals and, thus, grow your business. Apart from that, tracking click-through rates, bounce rates, or other important metrics will enable your marketing team to evaluate the success of their promotional campaigns, optimize them accordingly, and target relevant auditory more efficiently.

Why should successful entrepreneurs choose custom CRM development?

To start with, by investing in custom CRM development services, you will get more than a generic solution. You will get a unique software product designed with your specific business requirements and needs. It will comply with the regulations of your particular industry, be it healthcare, insurance, or fintech. Besides, it is up to you to decide what functionality your solution will have when it comes to custom CRM development. There will be no unnecessary features, as with out-of-the-box solutions. Finally, by turning to a CRM development company, you will be able to cut the operational expenses since you will not need to hire and maintain your in-house team.

How much time will it take to build a custom CRM?

There is no unified answer to this question since each custom CRM solution is unique. However, based on our experience, we can say that our team will require 1-3 months to build a basic customer relationship management software. A complicated project, on the other hand, will take 4-7 months. Finally, if you want to implement a CRM solution with the most unique and advanced functionality, you can expect to get your product completed in eight months or longer.

How could a CRM help grow your business?

There are several ways in which CRM systems can facilitate the growth of your business. The first one is the simplified interaction with your prospects. A CRM solution allows your sales team to easily track each step of the customer’s journey and return to a particular prospect with a personalized offering. By preparing more targeted propositions, sales representatives increase their chances of turning leads into customers. Another reason is customer retention. A CRM solution provides automated ticketing and customer support that enable you to respond to customers’ queries and fix their issues on short notice.

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